Welcome to Homeshop

Frequently Asked Questions

Browse for frequently asked questions or contact us

Please refer to the Important Delivery Information above. We advise you to check the dimensions of the products before placing your order. In case the product doesn’t fit or cannot readily be delivered by us because of physical restrictions on access to your delivery location or dwelling or other obstacles, we will take it back and issue a refund or allow an exchange subject to an additional service charge of AED 150.
Existing orders cannot be amended to add new products. You can raise a new order for additional products.
Yes, you can change the delivery address before dispatch subject to the new location being in the same city, but you need to call our customer service team. There are some locations where we cannot make deliveries.
Yes, you can nominate, but we would like to have a copy of his/her ID at the time of delivery. Please contact our customer service team in advance to nominate the recipient.
Yes, delivery can be rescheduled for the next available date. If you do not accept a delivery date within 14 days of placing your order, or are not reachable, we reserve the right to cancel your order and a refund will be issued (which may be by store credit where permissible by law).
You can obtain a refund within 14 days of delivery provided the product is unused with original packaging or otherwise complies with our Return Policy.
If an incorrect product is delivered due to the mistake of HomeShop, it will be replaced with the correct one within a targeted timeframe of 2-3 working days (subject to availability).
If there is any issue with the quality of the products or missing parts, Homes r Us will replace it or issue a full refund in accordance with our Refund and Return policies and applicable law.
No. In case you need to return or cancel your order during delivery, you will need to accept the delivery and separately request the return of the product. Orders can be cancelled before dispatch without any charges. See our Cancellation Policy.
There are no such limits on your ability to purchase. Please refer to our response in Question 16 on other limitations such as physical restrictions in or around your dwelling.
COD facility is available. Additional COD charges will be AED 10 per order.
Currently, we do not have an express delivery option, but in the near future, we expect this facility should be available subject to extra cost.
Generally, free delivery is for a minimum purchase of AED 1000 for furniture and AED 250 for household accessories. For purchases below AED 1000 on furniture and AED 250 on household accessories, there will be a delivery charge of AED 150 and AED 20, respectively. See here for details of shipping charges that may apply.
Currently, we do not have live order tracking on the platform. The status of your order is updated to you via email on regular basis. In case you need any urgent updates on your order status please call our customer service team at  [CONTACT NUMBER]
No, right now, our deliveries are limited to within the UAE only.
3-5 working days within city limits. 5-7 working days outside city limits (where we deliver).
Any product purchased online has to be returned via the online channel. Currently, we do not have the facility to return a product at the store if it’s purchased online.
At the moment, we do not have an option to reserve items in the cart. The products are available for other customers to purchase. If in case the product is tagged as 'sold out', then we do not have the quantity available.
Customers can get store credits for the same value and use them for future orders. Else, a bank form has to be submitted stating the account holds closed with them.
Click & Collect service is only available from our warehouse in Techno Park / National Industries Park. You may select that option when making the payment on the checkout page.
Usually, for a product, the team requires thirty minutes to an hour to install depending on the products/items ordered.
Please refer to the care maintenance section on the product page.
We do not have an instalment facility right now for online orders. However, you may check with your bank if they can convert a particular transaction into instalments.
This website uses 'cookies' to give you the best and most relevant experience. If you agree to our use of cookies, please continue to use this site or click "Accept". You can change which cookies are set at any time in your settings. Learn more by clicking on "More information". More Information